A discovery brief from Enmovil for

Five territories. One conversation.

Three acquisitions in 18 months — KLG (Jun 2024), International Airfreight Associates (Feb 2025), Pentagon Freight Services (Nov 2025) — adding ~1,300 staff and 70+ offices. Vishal Bedi installed as Chief Information Officer in 2023 from a global forwarder competitor; SmartHub portal modernization is named in the digital roadmap. The integration debt is the single biggest substrate.

Enmovil ships an agentic execution layer that sits above CargoWise + acquired-entity systems. Five territories where we could plug in. Walk what resonates.

Five surfaces. One agentic execution layer.

Demand sensing

Dispatch planning

Tracking · visibility

Tendering · audit

Caddie · agentic

Five researched territories

Pick what resonates.

Each card: substrate signal · what we'd plug in · open the brief.

01 · ACQUISITION HARMONIZATION

Three deals · 1,300 staff · 18 months.

KLG + International Airfreight Associates + Pentagon Freight Services onboarding ~1,300 staff and 70+ offices. Master-data, customer-mapping, and exception-routing across mixed forwarding stacks.

Behind this page Caddie above CargoWise + acquired-entity stacks · single version of truth Proof: cross-system data consolidation · tier-1 manufacturer

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02 · SmartHUB MODERNIZATION

Customer portal · the next floor.

SmartHub exists; no public AI / agent layer named in the public roadmap. Enmovil's customer-facing chat surface + proactive narrative + document Q&A maps directly to the modernization mandate Bedi was hired for.

Behind this page Caddie + customer portal layer · conversational shipment graph Proof: 40% reduction in client inquiries · global lead-logistics provider, 50+ countries

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03 · VERTICAL EXCEPTION LOGIC

Pharma · perishables · oil & gas.

Pentagon brings energy-sector charter / heavy lift. International Airfreight Associates brings perishable air. Pharma is GDP-credentialed at 35 branches. Each vertical demands its own exception logic that generic CargoWise workflows don't natively express.

Behind this page Multimodal visibility + Caddie agentic execution · vertical-specific playbooks Proof: multimodal pattern + cross-system reconciliation across tier-1 deployments

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04 · POST-PENTAGON CARRIER AUDIT

Tendering + freight audit · larger network.

Pentagon adds heavy-lift / project cargo. International Airfreight Associates adds perishable air. Multi-carrier tendering and freight audit get harder as the carrier mix fragments. No publicly named freight-audit vendor.

Behind this page Carrier tendering + delivery confirmation + freight audit + settlement Proof: full-truckload + less-than-truckload + courier audit in production · tier-1 commercial vehicle manufacturer

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05 · CUSTOMS AUTOMATION

Co-pilot for HTS, document validation, ICS2.

JAS publicly says they're investing in "digital tools and customs platforms to automate data validation and submission." HTS suggestion + pre-validation + Customs filing exception routing = straight Caddie surface.

Behind this page Caddie agentic execution · Customs document workflow co-pilot Proof: cross-system data consolidation + writeback · tier-1 manufacturer

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For the conversation

Three questions we'd walk together.

Are KLG, International Airfreight Associates, and Pentagon being migrated onto a single CargoWise instance, or run as federated entities? What's the harmonization horizon?
What's the gap between what enterprise customers ask for in a portal and what SmartHub ships today? Is there a self-service document workflow on the roadmap?
What's the Chief Information Officer's stated 12-month digital agenda? The recent Digital Transformation Lead job posting suggests one exists.