Territory · Substrate signal

03myAIT+ evolution.

myAIT today is track / quote / book / docs. No public mention of conversational assistant, document Q&A, or proactive exception narrative. Enmovil's customer-portal pitch reduces "where is my shipment" call volume.

The customer portal evolution

From track + book → conversational + proactive.

Today

track · quote · book · docs (passive)

Conversational

chat across the shipment graph in plain English

Document Q&A

ask any question across BoL / invoice / customs docs

Proactive

narrative-style exception alerts before customers ask

What we read

Today's portal · tomorrow's mandate.

myAIT today

Track · quote · book · BoL / invoice access · custom reports / columns · email alerts via status triggers · EDI upload / download.

myAIT page

AI team mandate

Patrick Chew (VP, AI & Data Science) names "enhanced customer interface" as a stated priority. The portal evolution is on the roadmap.

AIT newsroom

WISMO economics

"Where is my shipment" inquiries are the single biggest customer-service burden at any forwarder. 40% reduction is well-documented at peer global lead-logistics providers.

Enmovil deployment baseline

What Enmovil delivers here

Three moves · one portal evolution.

Conversational shipment graph

Customer types in plain English; Caddie reads across the shipment + carrier + customs data, returns the answer.

Document Q&A

Ask any question across the BoL / invoice / customs documents — Caddie surfaces the line, the page, the answer.

Proactive narrative alerts

When an exception is detected, Caddie generates the customer-facing narrative (what happened, what we are doing, when it resolves).

Proof anchor

Where we have shipped this shape.

40%

Fewer client inquiries on disruptions · global lead-logistics provider, 50+ countries

24/7

Visibility across the carrier mix vs business hours · same deployment

30%

Faster exception resolution · same deployment

For the conversation

Questions, fence, timeline.

What's on the myAIT roadmap for FY26 — chat surface, document Q&A, proactive narrative?
What share of customer-service contact volume is "where is my shipment" today?
Where would a 90-day pilot land first — one customer cohort, one industry vertical, or one route corridor?

We would touch

Conversational shipment graph layered on myAIT.
Document Q&A across BoL / invoice / customs.
Proactive narrative alerts before customer asks.
Audit trail per generated answer.

We would not

myAIT replacement (extension only).
EDI / API integration layer (existing AIT capability).
Carrier / customs portals.
CargoWise back-office workflows.

8-10 weeks · one customer cohort

First lane: one named customer cohort gets the conversational + document-QA layer overlaid on myAIT, with WISMO call-volume + portal-engagement metrics measured at week 8.